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Travelers Claim Complaints

Regulator data last updated October 24, 2026. Page edited by Ali Ahmad, MyAutoTriage editor.

Short answer

In New York's 2024 ranking, Travelers' rate of upheld complaints per premium dollar was close to the average (28 upheld complaints).

Texas 2025

–

Too few complaints to compare

1 confirmed complaints, 26,116 auto policies. Average = 1.00.

New York 2024

1.02

About average

28 upheld complaints on $806 million of premium. Average = 1.00.

California 2025

–

Too few complaints to compare

7 justified complaints, 262,948 insured vehicles. Average of the 50 largest insurers = 1.00.

What stands out in Travelers' numbers

In Texas this page counts 9 companies selling as Travelers, with 26,116 auto policies in force between them; the largest, The Travelers Home and Marine Insurance Company, holds 34%.

"Claim denied" came up in 29% of Texas complaints about Travelers, against 13% for all Texas auto insurers.

In New York's 2024 ranking, the 12 companies selling as Travelers placed between 33 and 124 of 128 auto insurers (1 = fewest upheld complaints for its premium).

In California's 2025 report, Travelers' company placed 21 of the 50 largest auto insurers (1 = fewest justified complaints for the vehicles it insures).

What Texas drivers complained about (2025)

In 2025 the Texas Department of Insurance closed 14 auto complaints about Travelers. The most common reasons:

  1. Poor claim handling or communication (57% of complaints)
  2. Claim delays (50% of complaints)
  3. Claim denied (29% of complaints)
  4. Low settlement offer (21% of complaints)
  5. Disputed who was at fault (14% of complaints)

One complaint can list more than one reason. These counts include every complaint TDI closed that year, not only confirmed ones, and count by closing year the way TDI's complaint index does.

Did complaining get people paid?

46% of the 13 claim complaints about Travelers ended with the claim settled or more money paid, by TDI's record of how each was resolved. For all Texas auto insurers the figure was 58%.

If Travelers is stalling or lowballing your claim

  1. Put it in writing. Ask the adjuster by email for the reason for any delay or offer, and the policy language or valuation report behind it.
  2. Keep a dated record of every call, promise and document. State claim rules set deadlines for acknowledging, deciding and paying claims, and a record shows when they were missed.
  3. Send a written counter-offer with your own evidence: estimates, comparable cars, receipts.
  4. If that goes nowhere, file a complaint with your state insurance department. It's free, and the insurer has to answer it in writing.

Free tools for this

Companies counted as Travelers
  • Travelers Casualty Insurance Company of America (TX, NAIC 19046)
  • Travelers Property Casualty Company of America (TX, NAIC 25674)
  • The Travelers Indemnity Company of Connecticut (TX, NAIC 25682)
  • The Standard Fire Insurance Company (TX, NAIC 19070)
  • The Phoenix Insurance Company (TX, NAIC 25623)
  • The Charter Oak Fire Insurance Company (TX, NAIC 25615)
  • The Automobile Insurance Company of Hartford, Connecticut (TX, NAIC 19062)
  • Travelers Personal Security Insurance Company (TX, NAIC 36145)
  • The Travelers Home and Marine Insurance Company (TX, NAIC 27998)
  • Phoenix Insurance Company (NY, NAIC 25623)
  • Automobile Insurance Company of Hartford, Connecticut (NY, NAIC 19062)
  • TravCo Insurance Company (NY, NAIC 28188)
  • Travelers Indemnity Company of Connecticut (NY, NAIC 25682)
  • Charter Oak Fire Insurance Company (NY, NAIC 25615)
  • Travelers Home and Marine Insurance Company (NY, NAIC 27998)
  • Travelers Personal Insurance Company (NY, NAIC 38130)
  • Travelers Personal Security Insurance Company (NY, NAIC 36145)
  • Standard Fire Insurance Company (NY, NAIC 19070)
  • Travelers Commercial Insurance Company (NY, NAIC 36137)
  • Travelers Property Casualty Company of America (NY, NAIC 25674)
  • Travelers Property Casualty Insurance Company (NY, NAIC 36161)
  • Travelers Commercial Insurance Company (CA)

Frequently asked questions

Does Travelers have a lot of complaints?

In New York's 2024 ranking, Travelers' rate of upheld complaints per premium dollar was close to the average (28 upheld complaints).

What does a complaint index of 1.00 mean?

1.00 is the average for all auto insurers in that state, adjusted for size. A score of 0.50 means half as many complaints as expected for the company's size; 2.00 means twice as many. Travelers' New York score of 1.02 means close to the average.

Sources

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Not legal, financial, or insurance advice. This page summarises rules and data for general education only. Insurance laws, deadlines, and formulas vary by state, by policy, and by insurer, and they change over time. Verify anything important with your insurance policy, your state department of insurance, or a licensed attorney before relying on it. Complaint ratings come from state regulators' published data and describe past complaints, not how any one claim will go. They are not a recommendation to buy or avoid any insurer.