Progressive Claim Complaints
Regulator data last updated October 24, 2026. Page edited by Ali Ahmad, MyAutoTriage editor.
Short answer
In Texas in 2025, Progressive's rate of confirmed auto complaints per policy was 66% of the average for all auto insurers (362 confirmed complaints). In New York's 2024 ranking, Progressive's rate of upheld complaints per premium dollar was close to the average (62 upheld complaints). In California's 2025 report on the 50 largest auto insurers, Progressive's rate of justified complaints per insured vehicle was 50% of the average (71 justified complaints).
Texas 2025
0.66
Fewer complaints than average
362 confirmed complaints, 3,306,121 auto policies. Average = 1.00.
New York 2024
0.88
About average
62 upheld complaints on $2,064 million of premium. Average = 1.00.
California 2025
0.50
Fewer complaints than average
71 justified complaints, 2,292,604 insured vehicles. Average of the 50 largest insurers = 1.00.
What stands out in Progressive's numbers
In Texas this page counts 1 company selling as Progressive: Progressive County Mutual Insurance Company, with 3,306,121 auto policies in force.
"Claim delays" came up in 43% of Texas complaints about Progressive, against 50% for all Texas auto insurers.
Progressive's Texas complaint index barely moved: 0.67 in 2024 and 0.66 in 2025.
In New York's 2024 ranking, the 6 companies selling as Progressive placed between 48 and 101 of 128 auto insurers (1 = fewest upheld complaints for its premium).
In California's 2025 report, the 4 companies selling as Progressive placed between 6 and 31 of the 50 largest auto insurers (1 = fewest justified complaints for the vehicles it insures).
What Texas drivers complained about (2025)
In 2025 the Texas Department of Insurance closed 1,453 auto complaints about Progressive. The most common reasons:
- Poor claim handling or communication (57% of complaints)
- Claim delays (43% of complaints)
- Low settlement offer (33% of complaints)
- Claim denied (15% of complaints)
- Policy service problems (13% of complaints)
One complaint can list more than one reason. These counts include every complaint TDI closed that year, not only confirmed ones, and count by closing year the way TDI's complaint index does.
Did complaining get people paid?
58% of the 1,142 claim complaints about Progressive ended with the claim settled or more money paid, by TDI's record of how each was resolved. For all Texas auto insurers the figure was 58%.
If Progressive is stalling or lowballing your claim
- Put it in writing. Ask the adjuster by email for the reason for any delay or offer, and the policy language or valuation report behind it.
- Keep a dated record of every call, promise and document. State claim rules set deadlines for acknowledging, deciding and paying claims, and a record shows when they were missed.
- Send a written counter-offer with your own evidence: estimates, comparable cars, receipts.
- If that goes nowhere, file a complaint with your state insurance department. It's free, and the insurer has to answer it in writing.
Companies counted as Progressive
- Progressive County Mutual Insurance Company (TX, NAIC 29203)
- Progressive Specialty Insurance Company (NY, NAIC 32786)
- Progressive Advanced Insurance Company (NY, NAIC 11851)
- Progressive Max Insurance Company (NY, NAIC 24279)
- Progressive Northwestern Insurance Company (NY, NAIC 42919)
- Progressive Casualty Insurance Company (NY, NAIC 24260)
- Progressive Direct Insurance Company (NY, NAIC 16322)
- Progressive Direct Insurance Company (CA)
- United Financial Casualty Company (CA)
- Drive Insurance Company (CA)
- Progressive Select Insurance Company (CA)
Frequently asked questions
Does Progressive have a lot of complaints?
In Texas in 2025, Progressive's rate of confirmed auto complaints per policy was 66% of the average for all auto insurers (362 confirmed complaints). In New York's 2024 ranking, Progressive's rate of upheld complaints per premium dollar was close to the average (62 upheld complaints). In California's 2025 report on the 50 largest auto insurers, Progressive's rate of justified complaints per insured vehicle was 50% of the average (71 justified complaints).
What does a complaint index of 1.00 mean?
1.00 is the average for all auto insurers in that state, adjusted for size. A score of 0.50 means half as many complaints as expected for the company's size; 2.00 means twice as many. Progressive's Texas score of 0.66 means 66% of the average.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (2025, automobile)
- Texas Department of Insurance, Insurance complaints: All data
- New York Department of Financial Services, Automobile Insurance Company Complaint Rankings (filing year 2024)
- California Department of Insurance, Automobile Complaint Composite Report (complaint year 2025)
- NAIC, How to file a complaint with your state insurance department
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