Allstate Claim Complaints
Regulator data last updated October 24, 2026. Page edited by Ali Ahmad, MyAutoTriage editor.
Short answer
In Texas in 2025, Allstate's rate of confirmed auto complaints per policy was 85% of the average for all auto insurers (116 confirmed complaints). In New York's 2024 ranking, Allstate's rate of upheld complaints per premium dollar was close to the average (87 upheld complaints). In California's 2025 report on the 50 largest auto insurers, Allstate's rate of justified complaints per insured vehicle was 42% of the average (40 justified complaints).
Texas 2025
0.85
About average
116 confirmed complaints, 833,109 auto policies. Average = 1.00.
New York 2024
1.06
About average
87 upheld complaints on $2,409 million of premium. Average = 1.00.
California 2025
0.42
Fewer complaints than average
40 justified complaints, 1,537,904 insured vehicles. Average of the 50 largest insurers = 1.00.
What stands out in Allstate's numbers
In Texas this page counts 10 companies selling as Allstate. The largest, Allstate Fire and Casualty Insurance Company, holds 61% of the brand's 833,109 auto policies in force there, so its record drives the score.
"Poor claim handling or communication" came up in 52% of Texas complaints about Allstate, against 61% for all Texas auto insurers.
Allstate's Texas complaint index barely moved: 0.89 in 2024 and 0.85 in 2025.
In New York's 2024 ranking, the 10 companies selling as Allstate placed between 4 and 121 of 128 auto insurers (1 = fewest upheld complaints for its premium).
In California's 2025 report, the 2 companies selling as Allstate placed between 15 and 19 of the 50 largest auto insurers (1 = fewest justified complaints for the vehicles it insures).
What Texas drivers complained about (2025)
In 2025 the Texas Department of Insurance closed 573 auto complaints about Allstate. The most common reasons:
- Poor claim handling or communication (52% of complaints)
- Low settlement offer (41% of complaints)
- Claim delays (35% of complaints)
- Policy service problems (14% of complaints)
- Claim denied (13% of complaints)
One complaint can list more than one reason. These counts include every complaint TDI closed that year, not only confirmed ones, and count by closing year the way TDI's complaint index does.
Did complaining get people paid?
55% of the 447 claim complaints about Allstate ended with the claim settled or more money paid, by TDI's record of how each was resolved. For all Texas auto insurers the figure was 58%.
If Allstate is stalling or lowballing your claim
- Put it in writing. Ask the adjuster by email for the reason for any delay or offer, and the policy language or valuation report behind it.
- Keep a dated record of every call, promise and document. State claim rules set deadlines for acknowledging, deciding and paying claims, and a record shows when they were missed.
- Send a written counter-offer with your own evidence: estimates, comparable cars, receipts.
- If that goes nowhere, file a complaint with your state insurance department. It's free, and the insurer has to answer it in writing.
Companies counted as Allstate
- Allstate Indemnity Company (TX, NAIC 19240)
- Allstate Insurance Company (TX, NAIC 19232)
- Allstate Fire and Casualty Insurance Company (TX, NAIC 29688)
- Esurance Insurance Company (TX, NAIC 25712)
- Allstate County Mutual Insurance Company (TX, NAIC 29335)
- Allstate Property and Casualty Insurance Company (TX, NAIC 17230)
- Encompass Indemnity Company (TX, NAIC 15130)
- Encompass Home and Auto Insurance Company (TX, NAIC 11252)
- Encompass Property and Casualty Company (TX, NAIC 10072)
- Esurance Property and Casualty Insurance Company (TX, NAIC 30210)
- Allstate Indemnity Company (NY, NAIC 19240)
- Encompass Insurance Company of America (NY, NAIC 10071)
- Encompass Property and Casualty Company (NY, NAIC 10072)
- Allstate Fire and Casualty Insurance Company (NY, NAIC 29688)
- Allstate Property and Casualty Insurance Company (NY, NAIC 17230)
- Encompass Home and Auto Insurance Company (NY, NAIC 11252)
- Allstate Insurance Company (NY, NAIC 19232)
- Esurance Property and Casualty Insurance Company (NY, NAIC 30210)
- Esurance Insurance Company (NY, NAIC 25712)
- Encompass Indemnity Company (NY, NAIC 15130)
- Allstate Insurance Company (CA)
- Allstate Northbrook Indemnity Company (CA)
Frequently asked questions
Does Allstate have a lot of complaints?
In Texas in 2025, Allstate's rate of confirmed auto complaints per policy was 85% of the average for all auto insurers (116 confirmed complaints). In New York's 2024 ranking, Allstate's rate of upheld complaints per premium dollar was close to the average (87 upheld complaints). In California's 2025 report on the 50 largest auto insurers, Allstate's rate of justified complaints per insured vehicle was 42% of the average (40 justified complaints).
What does a complaint index of 1.00 mean?
1.00 is the average for all auto insurers in that state, adjusted for size. A score of 0.50 means half as many complaints as expected for the company's size; 2.00 means twice as many. Allstate's Texas score of 0.85 means 85% of the average.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (2025, automobile)
- Texas Department of Insurance, Insurance complaints: All data
- New York Department of Financial Services, Automobile Insurance Company Complaint Rankings (filing year 2024)
- California Department of Insurance, Automobile Complaint Composite Report (complaint year 2025)
- NAIC, How to file a complaint with your state insurance department
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