Nationwide Claim Complaints

What stands out in Nationwide's numbers

In Texas this page counts 5 companies selling as Nationwide. The largest, Nationwide Mutual Insurance Company, holds 98% of the brand's 15,034 auto policies in force there, so its record drives the score.

In New York's 2024 ranking, the 5 companies selling as Nationwide placed between 5 and 60 of 128 auto insurers (1 = fewest upheld complaints for its premium).

In California's 2025 report, Nationwide's company placed 5 of the 50 largest auto insurers (1 = fewest justified complaints for the vehicles it insures).

What Texas drivers complained about (2025)

In 2025 the Texas Department of Insurance closed 6 auto complaints about Nationwide. The most common reasons:

1. Premium refund (33% of complaints)
2. Poor claim handling or communication (33% of complaints)
3. Claim delays (33% of complaints)
4. Policy cancelled (17% of complaints)
5. Policy service problems (17% of complaints)

One complaint can list more than one reason. These counts include every complaint TDI closed that year, not only confirmed ones, and count by closing year the way TDI's complaint index does.

If Nationwide is stalling or lowballing your claim

1. Put it in writing. Ask the adjuster by email for the reason for any delay or offer, and the policy language or valuation report behind it.
2. Keep a dated record of every call, promise and document. State claim rules set deadlines for acknowledging, deciding and paying claims, and a record shows when they were missed.
3. Send a written counter-offer with your own evidence: estimates, comparable cars, receipts.
4. If that goes nowhere, file a complaint with your state insurance department. It's free, and the insurer has to answer it in writing.