Erie Claim Complaints
Regulator data last updated October 24, 2026. Page edited by Ali Ahmad, MyAutoTriage editor.
Short answer
Erie had too few complaints in the Texas, New York and California data to compare fairly with other insurers.
Texas 2025
Not in this state's data.
New York 2024
–
Too few complaints to compare
6 upheld complaints on $229 million of premium. Average = 1.00.
California 2025
Not among the largest insurers in this state's report.
What stands out in Erie's numbers
In New York's 2024 ranking, the 2 companies selling as Erie placed between 58 and 74 of 128 auto insurers (1 = fewest upheld complaints for its premium).
If Erie is stalling or lowballing your claim
- Put it in writing. Ask the adjuster by email for the reason for any delay or offer, and the policy language or valuation report behind it.
- Keep a dated record of every call, promise and document. State claim rules set deadlines for acknowledging, deciding and paying claims, and a record shows when they were missed.
- Send a written counter-offer with your own evidence: estimates, comparable cars, receipts.
- If that goes nowhere, file a complaint with your state insurance department. It's free, and the insurer has to answer it in writing.
Companies counted as Erie
- Erie Insurance Company of New York (NY, NAIC 16233)
- Erie Insurance Company (NY, NAIC 26263)
Frequently asked questions
Does Erie have a lot of complaints?
Erie had too few complaints in the Texas, New York and California data to compare fairly with other insurers.
What does a complaint index of 1.00 mean?
1.00 is the average for all auto insurers in that state, adjusted for size. A score of 0.50 means half as many complaints as expected for the company's size; 2.00 means twice as many.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (2025, automobile)
- Texas Department of Insurance, Insurance complaints: All data
- New York Department of Financial Services, Automobile Insurance Company Complaint Rankings (filing year 2024)
- California Department of Insurance, Automobile Complaint Composite Report (complaint year 2025)
- NAIC, How to file a complaint with your state insurance department
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